This notice explains how Migrant.sk s.r.o. processes the personal data of website visitors and clients in line with the GDPR and Act No. 18/2018 Coll. on the protection of personal data.
Controller
Migrant.sk s.r.o., registered seat Werferova 6, 040 11 Košice – mestská časť Juh, company ID (IČO) 55 906 265, tax ID (DIČ) 2122124499, registered in the Obchodný register Mestského súdu Košice, oddiel Sro, vložka č. 58307/V. Office: Moyzesova 36, 040 01 Košice. E-mail help@migrant.sk, phone 0940 987 094.
What data we process and why
Questionnaire and request. Questionnaire answers, phone or e-mail, name (if provided), language and technical data about the visit. Purpose: prepare your plan, contact you and deliver the service. Legal basis: pre-contractual steps and performance of a contract.
Ad click identifier. If you arrive from a Google ad, we store the click identifier (gclid, gbraid or wbraid) with your enquiry. We pass it to Google Ads only if you have accepted advertising cookies, so that Google can attribute the conversion.
Client or partner account. Name, e-mail, password (stored only as a hash), phone, request history, uploaded documents, referral code. Purpose: access to results, case status and documents. Legal basis: performance of a contract.
Messenger communication. When you communicate via Telegram or WhatsApp we process the message content and your account identifier in that service. The terms of those services are set by their operators.
Service delivery. Documents required by authorities (passport, certificates, contracts, powers of attorney). Purpose: preparing and filing applications. Legal basis: performance of a contract and legal obligations.
AI assistant. Questionnaire answers are processed by an automated assistant that prepares a summary for our assistant and an explanation for you. It makes no decisions about you; it only drafts text that a human reviews.
Institution form. Name, organisation, e-mail, phone and message. Purpose: answering the enquiry. Legal basis: pre-contractual steps.
Who we share data with
- the CRM system (KeyCRM) where client requests are managed,
- the AI service provider (Anthropic) for preparing summaries, without use for model training,
- hosting (Websupport), messenger and e-mail providers,
- authorities to which we file applications on your behalf, sworn translators and partners who obtain documents from abroad,
- partners who referred you see only that a request arrived and its status, not your contact details.
We do not transfer data outside the EU except to the AI service provider, which has contractual safeguards under the GDPR.
How long we keep data
Questionnaire results 30 days from creating the link; requests and documents for the duration of the service and then for the period required by law (accounting and tax rules, usually 10 years); the account for as long as it exists; uploaded documents are deleted on request or after the case is closed.
The IP address and browser information stored when you submit the questionnaire or an enquiry (to protect against abuse and spam) are kept for 30 days, and for no more than 60 days in backups.
Your rights
You have the right of access, rectification, erasure, restriction, portability and objection. Send requests to help@migrant.sk. You may also lodge a complaint with the Slovak Data Protection Office, Hraničná 12, Bratislava.
Cookies
The website uses technically necessary cookies for login and the questionnaire. Google Analytics and Google Ads measure visits and conversions even without consent, but without cookies and without identifying you (Consent Mode: anonymous pings that Google models statistically). Only after you click “Accept” in the bar are Google cookies stored (more accurate statistics, remarketing) and the Meta, TikTok and OpenAI pixels (ads in ChatGPT) loaded. Consent lasts one year and can be withdrawn by clearing your browser cookies; the site works the same without it.
Effective from 8 September 2026.
