General terms and conditions

These General Terms and Conditions of Migrant.sk s.r.o. (the “Terms”) govern the relationship between the provider and the client when providing assistance services to foreigners in the Slovak Republic.

1. Definitions

• Provider – Migrant.sk s.r.o., registered seat Werferova 6, 040 11 Košice – mestská časť Juh, company ID (IČO) 55 906 265, tax ID (DIČ) 2122124499, registered in the Obchodný register Mestského súdu Košice, oddiel Sro, vložka č. 58307/V. Office: Moyzesova 50, 040 01 Košice. E-mail help@migrant.sk, phone 0940 987 094.
• Client – a natural or legal person who orders a service from the provider.
• Services – assistance with residence of foreigners (filing and renewal of temporary, permanent and long-term residence, temporary protection, family reunification), business assistance (trade license, s.r.o., registered address, accounting, tax return, A1 form), documents (criminal record extracts, official translations, driving licence exchange, certificates from authorities) and recommendation of partners for financial services (loans, insurance, leasing, mortgage).
• Order – the client’s confirmation of the scope and price of the service via messenger, e-mail, the website account or in person.
• Price list – indicative prices on migrant.sk; the binding price is the one confirmed by the provider before work starts.
• Website – migrant.sk including the questionnaire, result and client account.

2. Basic provisions

1. The provider declares that it holds the trade licences required for the services (administrative services, bookkeeping, business consulting).
2. The provider is not a law firm and does not provide legal representation or legal advice within the meaning of the Advocacy Act. Consultations are administrative and business advice. If a matter requires a lawyer, the provider will tell the client.
3. Applications are always decided by the competent authorities (foreign police, trade office, registry court, Social Insurance Agency and others). The provider does not guarantee the outcome; it is responsible for a correctly, completely and timely prepared filing based on the client’s information and documents.
4. The client must notify changes of identification and contact details without delay. Otherwise the provider is not liable for undelivered information.

3. How an order is made

1. The client takes the questionnaire on the website or contacts the provider via messenger, e-mail, phone or in person.
2. The provider verifies the client’s situation and communicates the exact price, scope, list of required documents and the expected procedure.
3. The order is made when the client confirms the price and scope. Where the law or an authority requires it, the client signs a power of attorney or a contract.
4. The contact given in the questionnaire is used to send the result and to reach the client; completing the questionnaire alone is not an order.

4. Residence and document services

1. The provider prepares the application and documents, arranges the appointment and, as agreed, accompanies the client at the authority or acts under a power of attorney.
2. The client provides true and complete information and documents by the agreed deadlines. Costs caused by untrue or incomplete data are borne by the client.
3. Documents from Ukraine or other countries (e.g. criminal record extracts) are obtained through partners; timing depends on the issuing authorities.
4. Official translations are made by translators registered with the Slovak Ministry of Justice.

5. Business and accounting services

1. When setting up a trade license or s.r.o., the provider prepares the documents, arranges a registered address for the agreed period and files the notification or registration. The service ends when the licence arises or the entry is made, or upon a final refusal.
2. The registered address is provided under a separate contract with the property owner’s consent; the client may not use the premises or bring items into them. After the address contract ends, the client must change the address in the relevant register within 5 days.
3. Accounting is provided under a separate contract; the client hands over documents by the agreed deadlines.

6. Financial services

The provider recommends partners who are registered financial intermediaries (banks, insurers, leasing companies and their agents); it does not provide financial intermediation itself. The client concludes the contract directly with the financial institution; the provider is not liable for its approval decision.

7. Price and payment

1. Prices on the website are indicative. The binding price is confirmed before work starts.
2. The price excludes administrative and court fees, stamps, apostille fees, notaries, third-party translators and other expenses unless stated otherwise. The client pays these in advance or as agreed.
3. Payment is by bank transfer, card or cash at the office. Usually a deposit is paid on ordering and the balance before filing; the provider issues an invoice or a receipt.
4. The provider may update the price list; confirmed orders are not affected.
5. If payment is late, the provider may suspend the service until payment.

8. Cancellation and withdrawal

1. The client may cancel the order at any time before the application is filed. The provider charges only for work actually done and costs already incurred and refunds the rest within 14 days.
2. After the application is filed with the authority, the fee for preparation and filing is non-refundable.
3. A consumer who concluded the contract at a distance may withdraw within 14 days without giving a reason. If the consumer expressly asks for the service to start before this period ends, the right of withdrawal is lost once the service is fully provided, and for a partially provided service the consumer pays a proportional part of the price.
4. The provider may withdraw if the client fails to provide documents even after a reminder, provides untrue data or is late with payment.

9. Liability

1. The provider is responsible for the correctness and timeliness of its own work within the agreed scope.
2. The provider is not liable for decisions of authorities, changes of law after filing, acts of third parties (translators, partners, financial institutions) or delays caused by the client.
3. Compensation is limited to the fee paid for the affected service unless the law provides otherwise.

10. Complaints

Complaints are submitted in writing to help@migrant.sk or at the office. The provider handles a complaint within 30 days of receipt. Consumers may contact the Slovak Trade Inspection or use alternative dispute resolution.

11. Personal data

Processing of personal data is governed by the separate Privacy Policy on migrant.sk.

12. Final provisions

1. Matters not covered by these Terms are governed by the law of the Slovak Republic, in particular the Civil Code, the Commercial Code and the Consumer Protection Act.
2. The provider may amend the Terms; the version in force on the day the order is made applies.
3. These Terms are effective from 8 September 2026.